One of the most important things we discussed was teaching vs. coaching. Teaching would be considered the sharing of knowledge, whereas, coaching is guiding, developing, and enhancing their skills. It is very important to understand the difference when becoming a manager because you can't expect your team to know something they haven't been taught. You also have to be willing to coach them along the way .
Another big thing that I hadn't really thought about before was how mangers have to deal with ethical situations. During class we did an exercise where one person was the manager and one person has doing something wrong and we had to role play how we would approach and solve the problem. I never realized how awkward it could be in some situations, and I'm glad we went over different ways to handle those types of issues.
Overall, this class really opened my eyes to how to become a better manager for the future. It not only taught me what to look for when hiring someone, but also, how to teach and coach my team to drive results.