Sunday, July 14, 2013

The Advantage of Appointments

During this past week I have learned how important making appointments with your customers really are. Setting up appointments can make a huge difference at the end of the day. They are a win-win situation, because not only are you connecting with your customer on a more personal level, you are also selling more and making more.

I have only had one appointment during early access, but that is mainly because I haven't been there long enough to build up clientele. I have learned a lot about appointments though by watching some of our top sellers with their appointments.  It really helps drive their business because they shop the entire store with their customer. 

By setting up appointments it makes it easier to suggest more to your customer, as well as, cross sell through the entire store. Usually your customer already knows you and trusts you to help them pick out things for themselves and their family. Some of the top sellers on our team have been there for so long that their customers really depend on them to help them out. Basically, setting up appointments pretty much guarantees that you will sell more, therefore, you will be making more, driving results, and picking up volume! 

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